Complaints

Our work on your case, this site, the cabinet or how we handled your data: write to info@cypruspermit.com with the subject "Complaint", your request code if you have one, and what happened. We confirm within two working days and reply in full within 15 working days.

If we cannot resolve your complaint, you may contact the Consumer Protection Service of the Ministry of Energy, Commerce and Industry (consumer.gov.cy) or an approved alternative dispute resolution (ADR) body. We will say in our final reply whether we agree to use one.

Tell us what happened and include any relevant dates or reference numbers. We review the issue and reply with the next step.

Regulated professionals also answer to their own bodies. A complaint about an advocate can be filed with the Cyprus Bar Association (complaints page); a complaint about an accountant or audit firm with the Institute of Certified Public Accountants of Cyprus, ICPAC (complaint form). Both bodies charge a filing fee and ask for documents, and ICPAC suggests raising the problem with the accountant first. We will tell you which body applies to the work in question.

Write to us first. You can also complain to the Commissioner for Personal Data Protection of Cyprus: dataprotection.gov.cy.